At the recommendation of City Council, staff developed a survey regarding methods of communication from the City of East Bethel, and how residents receive news and information about what is happening in the City. This survey started in April, and was available for responses through May 26.
Although the survey was created for online responses, efforts were made to make the survey accessible to all since not all citizens may have access to complete the survey online. The survey was promoted on the City’s website, and was sent out to the email subscriber list for the News Flash module. It was also promoted at the Spring Town Hall meeting, and in the City newsletter, and was communicated that it was available in paper form if individuals preferred this response method.
In total, 76 responses were received. Although this response rate is only a small portion of our population (less than 1%), the feedback provided is sufficient to draw conclusions and provide recommendations to improve communications among citizens.
Questions included in the survey allowed residents to provide feedback on the city’s current communication efforts with citizens and recommendations for improvement. It targeted the specific methods of communication, type of information that is provided, and requested community engagement and additional suggestions.
Communications Survey Results